Shipping policy
Delivery / Installation Conditions
For products that are oversized, require special transport, or if your area is not serviced by our regular carrier, a GAPGarage agent will contact you promptly to inform you of the associated costs with your order. Following this information, you will be free to proceed with or cancel your purchase, and an immediate refund will be issued. If you wish to receive transport information before proceeding with your purchase, please contact us at 514-570-5788 or via email at ventes@gapinc.ca.
For all orders where delivery fees are calculable, these will be displayed during the purchase process, allowing you to proceed easily.
BEFORE INSTALLATION
The presence of the contract signatory or a designated adult representative with authorization to sign documents, when necessary, is required on-site.
The reception and installation areas must be cleared of snow and ice, and access will be limited to ensure the safety of children and pets.
INSTALLATION TEAM
The GAPGarage installation team ensures that your project is installed according to best practices and will make every effort to closely adhere to the proposal presented and accepted during the design phase. The installation team is not responsible for packaging waste or other products during the installation.
YOUR SATISFACTION GUARANTEE
At the end of the installation, you will be invited to accompany the installer for the final inspection of the work. The installer’s report will be promptly submitted to us, allowing for control and follow-up on your project. Furthermore, if any corrections are needed, the report will facilitate their execution as quickly as possible. Our goal is always your satisfaction.
INSTALLATION
The installation site must be clear, clean, and accessible for the installers. Handling or moving of client items is not included.
The time required depends on the scope and complexity of the project.
Work generates dust, and we recommend protecting your furniture and accessories to prevent damage.
Our installers take all precautions to protect your property and belongings. Occasionally, touch-ups or minor repairs may be needed after installation. Please arrange for these with your painter at your own expense if necessary.
INSTALLATION CONDITIONS
If any of the conditions mentioned above are not met during delivery or installation, GAPGarage may postpone the installation date, and a fee of $250.00 representing travel and labor costs may apply. If the specified installation conditions are not met and you insist on having the furniture or other goods delivered or installed regardless, GAPGarage will not assume any responsibility for damages that may occur at the delivery site or to the delivered goods, nor for any other damages resulting from such delivery or installation. A fee of $50.00 per hour per worker will be applicable simply for handling client items.
If the client is unable to receive the furniture or proceed with the installation on the agreed date, GAPGarage will store the furniture for a period of 15 days to arrange and complete the setup at the client’s premises. After this period, GAPGarage will apply a storage fee of $15.00 per day. After 30 days, GAPGarage reserves the right to keep the 50% deposit as compensation and may dispose of the furniture as it sees fit.
RETURN POLICY
Most products available at GAPGarage.ca are subject to a deposit. To initiate a return, you must request a Return Authorization Number (RA #) within 15 days of receiving the product. All items must have a Return Authorization Number and must be received in like-new condition, unused, and ready for resale (including all original packaging, parts, and documentation) to receive a refund, excluding shipping fees. Some products require a 20% restocking fee and are subject to inspection before a credit is issued. GAPGarage.ca does not accept returns on used products, custom or painted products, or items shipped via truck freight. GAPGarage.ca will not refund labor or installation fees under any circumstances, nor will it cover any damage incurred during the installation or use of the product. Orders placed through PayPal must pass inspection before credit is issued.
All returned items must have a Return Authorization Number (RA #). To obtain an RA number, send a message to VENTES@GAPINC.ca. We will call or email you within 24-48 hours (allow extra time for weekends and holidays) with an RA number. Deliveries received without a valid RA # clearly displayed on the outside of the box will incur a 20% restocking fee. GAPGarage.ca is not responsible for items returned without the appropriate information (customer name, address, and authorization number) on or inside the box.
DEFECTIVE ITEMS
If an item arrives in an unacceptable condition due to a manufacturing defect, we will send you a prepaid return label. To obtain a shipping label and a valid Return Authorization Number, please follow our complete return procedure above. Once you receive the label and authorization number, follow the instructions from one of our customer service representatives for returning the defective item. Once we confirm that the package is in transit, we will ship a replacement or issue a credit to your account.
RESTOCKING FEES
GAPGarage.ca does not charge restocking fees for returning most items. However, for certain items, restocking fees apply. A 20% restocking fee also applies to:
- Shipments returned without a valid Return Authorization Number (RA #) clearly displayed on the box.
CREDITS
All returned items will be inspected upon receipt and must meet the following criteria for credit:
- Items must be returned in new condition; all returned items for a refund or exchange must be in like-new and ready-to-sell condition. This includes all installation hardware, instructions, packaging, and paperwork.
- The returned package must be clearly labeled with a valid Return Authorization Number (RA #). Items returned without a clearly marked authorization number on the box will incur a 20% restocking fee. The original credit card used for the purchase will be credited for the purchase price and any applicable sales tax, excluding any shipping fees. We will email you a confirmation of receipt and credit. Please allow an additional 5 to 7 business days for your bank to process the credit to your account.
EXCHANGES / REPLACEMENTS
Items to be replaced must meet the same conditions as items returned to GAPGarage.ca for a refund. Non-defective items returned for exchange must be in new, ready-to-sell condition with all original packaging, documents, and parts included. Defective items must be returned with the same elements included in the original packaging. If you request a replacement, we will send your new item after we have received and processed your return. Please allow 5 to 10 business days to process your claim once it has been received. Restocking fees may apply to certain products. If you need a replacement item urgently, we suggest placing a new order on our site, calling us, or emailing VENTES@GAPINC.ca]. Express shipping fees may apply for urgent orders. A 20% restocking fee will be charged if a product is returned for exchange or replacement without a valid Return Authorization Number (RA#).
NON-REFUNDABLE PRODUCTS
Most items available at GAPGarage.ca can be returned for a full or partial refund. However, a few items specific to your application are non-refundable. In cases of defect or error on our part, these items may be returned for a full or partial refund, depending on the circumstances. The vast majority of our customers are extremely satisfied with their items and never need to return them.
For products that are oversized, require special transport, or if your area is not serviced by our regular carrier, a GAPGarage agent will contact you promptly to inform you of the associated costs with your order. Following this information, you will be free to proceed with or cancel your purchase, and an immediate refund will be issued. If you wish to receive transport information before proceeding with your purchase, please contact us at 514-570-5788 or via email at ventes@gapinc.ca.
For all orders where delivery fees are calculable, these will be displayed during the purchase process, allowing you to proceed easily.
BEFORE INSTALLATION
The presence of the contract signatory or a designated adult representative with authorization to sign documents, when necessary, is required on-site.
The reception and installation areas must be cleared of snow and ice, and access will be limited to ensure the safety of children and pets.
INSTALLATION TEAM
The GAPGarage installation team ensures that your project is installed according to best practices and will make every effort to closely adhere to the proposal presented and accepted during the design phase. The installation team is not responsible for packaging waste or other products during the installation.
YOUR SATISFACTION GUARANTEE
At the end of the installation, you will be invited to accompany the installer for the final inspection of the work. The installer’s report will be promptly submitted to us, allowing for control and follow-up on your project. Furthermore, if any corrections are needed, the report will facilitate their execution as quickly as possible. Our goal is always your satisfaction.
INSTALLATION
The installation site must be clear, clean, and accessible for the installers. Handling or moving of client items is not included.
The time required depends on the scope and complexity of the project.
Work generates dust, and we recommend protecting your furniture and accessories to prevent damage.
Our installers take all precautions to protect your property and belongings. Occasionally, touch-ups or minor repairs may be needed after installation. Please arrange for these with your painter at your own expense if necessary.
INSTALLATION CONDITIONS
If any of the conditions mentioned above are not met during delivery or installation, GAPGarage may postpone the installation date, and a fee of $250.00 representing travel and labor costs may apply. If the specified installation conditions are not met and you insist on having the furniture or other goods delivered or installed regardless, GAPGarage will not assume any responsibility for damages that may occur at the delivery site or to the delivered goods, nor for any other damages resulting from such delivery or installation. A fee of $50.00 per hour per worker will be applicable simply for handling client items.
If the client is unable to receive the furniture or proceed with the installation on the agreed date, GAPGarage will store the furniture for a period of 15 days to arrange and complete the setup at the client’s premises. After this period, GAPGarage will apply a storage fee of $15.00 per day. After 30 days, GAPGarage reserves the right to keep the 50% deposit as compensation and may dispose of the furniture as it sees fit.
RETURN POLICY
Most products available at GAPGarage.ca are subject to a deposit. To initiate a return, you must request a Return Authorization Number (RA #) within 15 days of receiving the product. All items must have a Return Authorization Number and must be received in like-new condition, unused, and ready for resale (including all original packaging, parts, and documentation) to receive a refund, excluding shipping fees. Some products require a 20% restocking fee and are subject to inspection before a credit is issued. GAPGarage.ca does not accept returns on used products, custom or painted products, or items shipped via truck freight. GAPGarage.ca will not refund labor or installation fees under any circumstances, nor will it cover any damage incurred during the installation or use of the product. Orders placed through PayPal must pass inspection before credit is issued.
All returned items must have a Return Authorization Number (RA #). To obtain an RA number, send a message to VENTES@GAPINC.ca. We will call or email you within 24-48 hours (allow extra time for weekends and holidays) with an RA number. Deliveries received without a valid RA # clearly displayed on the outside of the box will incur a 20% restocking fee. GAPGarage.ca is not responsible for items returned without the appropriate information (customer name, address, and authorization number) on or inside the box.
DEFECTIVE ITEMS
If an item arrives in an unacceptable condition due to a manufacturing defect, we will send you a prepaid return label. To obtain a shipping label and a valid Return Authorization Number, please follow our complete return procedure above. Once you receive the label and authorization number, follow the instructions from one of our customer service representatives for returning the defective item. Once we confirm that the package is in transit, we will ship a replacement or issue a credit to your account.
RESTOCKING FEES
GAPGarage.ca does not charge restocking fees for returning most items. However, for certain items, restocking fees apply. A 20% restocking fee also applies to:
- Shipments returned without a valid Return Authorization Number (RA #) clearly displayed on the box.
CREDITS
All returned items will be inspected upon receipt and must meet the following criteria for credit:
- Items must be returned in new condition; all returned items for a refund or exchange must be in like-new and ready-to-sell condition. This includes all installation hardware, instructions, packaging, and paperwork.
- The returned package must be clearly labeled with a valid Return Authorization Number (RA #). Items returned without a clearly marked authorization number on the box will incur a 20% restocking fee. The original credit card used for the purchase will be credited for the purchase price and any applicable sales tax, excluding any shipping fees. We will email you a confirmation of receipt and credit. Please allow an additional 5 to 7 business days for your bank to process the credit to your account.
EXCHANGES / REPLACEMENTS
Items to be replaced must meet the same conditions as items returned to GAPGarage.ca for a refund. Non-defective items returned for exchange must be in new, ready-to-sell condition with all original packaging, documents, and parts included. Defective items must be returned with the same elements included in the original packaging. If you request a replacement, we will send your new item after we have received and processed your return. Please allow 5 to 10 business days to process your claim once it has been received. Restocking fees may apply to certain products. If you need a replacement item urgently, we suggest placing a new order on our site, calling us, or emailing VENTES@GAPINC.ca]. Express shipping fees may apply for urgent orders. A 20% restocking fee will be charged if a product is returned for exchange or replacement without a valid Return Authorization Number (RA#).
NON-REFUNDABLE PRODUCTS
Most items available at GAPGarage.ca can be returned for a full or partial refund. However, a few items specific to your application are non-refundable. In cases of defect or error on our part, these items may be returned for a full or partial refund, depending on the circumstances. The vast majority of our customers are extremely satisfied with their items and never need to return them.